1) Where We Ship From

All orders ship from:

2) Order Processing Time

• Processing time: Orders are processed within 1 business day after payment is confirmed.
• Weekends/holidays: Orders placed on weekends or holidays are processed the next business day.
• Order verification: In rare cases, additional verification may be required, which can delay processing.

Once your order ships, you’ll receive a shipping confirmation email with tracking details (when available).

3) Shipping Carriers

We ship using multiple carriers depending on destination, package size, and service availability, including:

• Purolator
• UPS
• DHL
• FedEx
• and other available carriers

Carrier selection may vary to ensure the best delivery options for your order.

4) Shipping Rates

Shipping costs are calculated at checkout based on:

• Package size and weight
• Shipping method selected
• Delivery destination

Any shipping promotions (if available) will be shown automatically at checkout.

5) Estimated Delivery Time (Transit Time)

Delivery time depends on your location and the service selected at checkout.

Please note: delivery times are estimates and may be affected by carrier delays, weather, remote locations, or peak seasons.

6) Tracking

• If tracking is available for your shipment, you will receive a tracking link by email once your order ships.
• If you did not receive a tracking email, please check your spam/junk folder or contact us with your order number.

7) Address Accuracy

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned to us due to:

• an incorrect or incomplete address, or
• unsuccessful delivery attempts,

Additional shipping charges may apply to resend the package.

If you notice an address error after placing your order, contact us immediately. If the order has already shipped, we may not be able to change the address.

8) Shipping Delays

While we aim to meet estimated delivery timelines, we are not responsible for delays caused by:

• carrier service disruptions
• weather conditions
• incorrect address entry
• peak-season volume

9) Damaged, Lost, or Missing Packages

10) Split Shipments

If your order contains multiple items, we may ship items separately depending on stock availability and packaging requirements. If this happens, you may receive multiple tracking numbers.